Return & Refund Policy

1. Return & Replacement Policy

We offer a 7-day Return & Replacement Policy from the date of delivery. Returns or replacements are accepted only under the following conditions:

• Damaged Product: Product received in damaged condition

• Incorrect Product: Product received does not match the item ordered

• Defective Product: Product is not functioning properly

• Incomplete Order: Product received is missing parts or accessories

Important Guidelines

• Warranty Sticker:
  The warranty sticker and stamp must remain intact. Any removal or tampering will make the product ineligible for return or replacement. Please inspect the product thoroughly before installation.

• Unboxing Video (Mandatory):
  Recording an unboxing video at the time of first opening the package is mandatory. This video acts as primary proof for any return or replacement claim.

2. Non-Eligible Return & Replacement Conditions

Returns or replacements will not be accepted in the following cases:

• Wrong model ordered by the customer

• Tampered product or removal of protective film/sticker (especially for LCD/display items)

• Damage caused during installation or repair

• Missing or improper unboxing video

• Change of mind after purchase

• Incorrect order placed by mistake

• Product found cheaper elsewhere

• Product no longer required

Product-Specific Exclusions

• Front & Back Cameras: Replacement only, no return

• LCD Display Folder Combos: Replacement only, no return

• After Replacement: No further return or replacement once a replacement is issued

• iPhone Convertor: No return, replacement, or refund

• Back Covers: Non-returnable and non-replaceable

• Batteries: Non-returnable, non-replaceable, and non-refundable

• Product Images Disclaimer:
  Product images shown on the website may vary in appearance; however, the product supplied will match the model number mentioned in the title and description.

3. Return Procedure

To initiate a return request:

1. Log in to your account

2. Go to Account > Orders

3. Select the relevant order

4. Click Return and choose the appropriate return reason

Mandatory Evidence Requirements

• Testing Video:
  For defective or non-working products, a clear testing video showing the issue, product condition, and order details is mandatory.

• Unboxing Video:
  Unboxing video is required to support the claim.

• Product Images:
  Clear photos of the product must be submitted along with the return request.

If the required videos or images are not provided, the return request may be rejected at the discretion of our return team.
All claims are reviewed only after proper verification.

4. Return Pickup Policy

• We will arrange the return pickup for eligible returns.

• A ₹70 return pickup/handling charge will be deducted from the refund amount.

• If we are unable to arrange the return pickup, the customer will be required to send the product via India Post to the provided return address.

• Refunds will be initiated only after the returned product is received and verified.

5. Refund Policy

Refunds are applicable under the following conditions:

• Manufacturing defect

• Product received damaged

• Incorrect product delivered

• Non-delivery of the order

Additional Refund Terms

• Order Cancellation (Pre-Dispatch):
  Orders cancelled before dispatch are eligible for a full refund.

• RTO (Return to Origin):
  If the consignee refuses delivery or cancels the order while in transit, the shipment will be returned to origin (RTO). In such cases, both forward and RTO shipping charges (same as forward charges) are non-refundable.

• Cash on Delivery (COD):
  A non-refundable ₹50 COD charge applies to all COD orders.

• Partial Payment Policy:
  Any partially paid amount will not be refunded if the order is cancelled by the customer or refused at the time of delivery.

• Refund Processing Time:
  Refunds are processed within 5–7 working days after approval. A confirmation email will be sent once the refund is initiated.

6. Warranty Policy

• Warranty sticker must remain intact

• Product must not be physically damaged

• No misuse, modification, or improper handling

• Customers are advised to test the product before installation

7. Cancellation Policy

• Pre-Dispatch: Orders can be cancelled before dispatch by contacting our support team

• Post-Dispatch: If the order is cancelled or refused during transit, it will be treated as RTO and applicable shipping charges will not be refunded

8. Contact Information

📞 Phone: +91 8383985292
📧 Email: support@zeespares.in