Refund Policy

At Zeespares.in, we strive to ensure customer satisfaction with every purchase. Please read our refund policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Item received is defective or damaged.
• Wrong product delivered.
• Product is significantly different from the description on our website.

Note: Products must be unused, in original packaging, and returned within 7 days of delivery.

2. Non-Refundable Situations

• Change of mind after order dispatch.
• Product damaged due to customer mishandling.
• Used or tampered products.

3. Refund Process

To request a refund, please follow these steps:

• Contact us at support@zeespares.in within 7 days of delivery.
• Provide order ID, reason for return, and clear photos/videos of the item.
• Our team will verify and respond within 2 business days.

If your refund is approved, we will initiate the process and credit the amount to your original payment method within 7-10 business days.

4. Return Shipping

• In case of seller’s fault (wrong/damaged item), we will arrange reverse pickup or reimburse shipping cost.
• In all other cases, customers are responsible for return shipping.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card or payment provider – it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, contact us at support@zeespares.in.

6. Contact Us

For any refund-related queries, please reach out to us:

• Email: support@zeespares.in
• WhatsApp Phone: +91-8383985292

We are here to help and ensure a smooth experience with Zeespares.