I am requesting a return for the "Touch Screen Glass with OCA for Lenovo K8 Note White" that I recently purchased. Upon receiving the product, I noticed that it is not functioning as expected. The touch responsiveness is either very poor or completely unresponsive after installation. I have double-checked the compatibility, and although the item is listed for Lenovo K8 Note, it does not appear to match the specifications or function correctly with my device.
Additionally, the physical fit of the glass seems slightly off, suggesting it may not be an original or accurately sized replacement. This affects both the look and usability of the phone. I followed all necessary precautions during installation, and even consulted a professional technician, who confirmed that the issue lies with the product quality or compatibility.
Given these problems, I am unable to use the screen glass, and I would like to request a return and full refund for this item. I would appreciate a quick resolution to this matter. The product was delivered in proper packaging, and I will ensure it is returned in the same condition.
Please let me know the next steps for processing the return, including pickup and refund timeline. I am hopeful for a smooth and hassle-free return experience.
Thank you for your assistance.