Mozomart Back Panel for Vivo Y21 New white

Return & Refund Policy

1. Return & Replacement Policy:

We offer a 7-day Return & Replacement Policy for all our valued customers, effective from the date of delivery. Returns or replacements are accepted under the following conditions:

• Damaged Product: If the product received is damaged.
• Incorrect Product: If the product received differs from what was displayed on the website.
• Defective Product: If the product does not function properly.
• Incomplete Order: If the received product is incomplete.

Important Notes:

• Warranty Sticker: Do not remove our warranty sticker and stamp from the product. Removal will void eligibility for return or replacement. Please inspect the product thoroughly before installation.
• Unpacking Video: It is mandatory to record a video while unpacking the order for the first time. This serves as proof and facilitates the return or replacement process.

2. Non-Eligible Return Conditions:

Returns or replacements will not be accepted in the following scenarios:

• Incorrect Model Ordered: If the wrong model was ordered.
• Tampered Product: If the tempered film or sticker is removed from the LCD display folder.
• Damage During Repair: If the part is damaged during the repair process.
• Missing Unboxing Video: If there is no proper unboxing video.
• Change of Mind: If you no longer want the item.
• Incorrect Order Placement: If the wrong item was ordered by mistake.
• Found Cheaper Elsewhere: If a similar item was found at a lower price elsewhere.
• No Longer Needed: If the item is no longer needed after purchase.

Product-Specific Policies:

• Front & Back Cameras: No return policy; only replacement is available.
• LCD Display Folder Combos: No return policy; only replacement is available.
• Post-Replacement: Return or replacement is not available after a replacement order has been provided.
• iPhone Convertor: No Return, Replacement & Refund Application.
• Back Covers: Back Covers are non-returnable. No Replacement.
• Battery: Non-Returnable, Non- Replacement, and Non Refundable.
• Product Display Images: Sometimes Product display Image my be wrong or Different from the actual product but Product will be Same as Mentioned Model Number in Title & Description

3. Return Procedure:

To initiate a return:

• Log in to your account.

• Click on the Account tab.

• Select your Order.

• Choose Return and select the appropriate return reason.

Additional Requirements (Mandatory):

• For any defective or non-working item, the customer must provide a complete testing video clearly showing the product, the issue faced, and order details (if applicable).

• An unboxing video is highly recommended at the time of opening the package to support any future claims.

• Clear photos of the product must also be submitted along with the return request.

• If the required video(s) and photos are not provided, our return team reserves the right to reject the return request.

• Only after verifying the submitted evidence, our team will review and take the necessary action.

Return Method:

Depending on courier service availability, customers may need to return the shipment via India Post to the provided return address. Once we receive and inspect the return, a full refund, including India Post charges, will be initiated.

Note: If another courier service is used for the return, shipping charges will not be refunded.

4. Refund Policy:

Refund requests are accepted under the following conditions:

• Manufacturing Defect: If the product has a manufacturing defect.
• Damaged Product: If the product was received damaged.
• Incorrect Product: If the product received differs from the website description.
• Non-Delivery: If the order was not received.

Additional Notes:

• Order Cancellation: If the order is still processing (pre-dispatch), it can be canceled for a full refund.
• Cash on Delivery (COD): A non-refundable ₹50 COD charge applies.
• Refund Processing: Refunds may take 5-7 working days to reflect in your bank account. An email confirmation will be sent once processed.

5. Warranty Policy:

• Warranty Sticker: The warranty sticker must remain intact.
• Product Condition: The product should not be physically damaged.
• Modifications: No modifications or misuse of the item are allowed.
• Installation: Do not install the product immediately; please check it properly before installation.

6. Cancellation Policy:

• Pre-Dispatch: Orders can be canceled before dispatch by contacting us directly.
• Post-Dispatch: If the order has been shipped, cancellation is not possible. However, we can request the courier partner to return the order, but RTO (Return to Origin) charges will apply.

Contact Information:

• Phone: +91 8383985292
• Email: support@zeespares.in